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User Services Excellence
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Who we are
Expertises
Employee Experience
Change Adoption
Knowledge Management
User Services Excellence
News
Join us
References
Contact
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They trust us
User Services Excellence
Change Adoption
Knowledge Management
User Design
Improve employees’ IT experience by implementing an XLA Management approach
Functional support for business core applications worldwide
Digitalisation of business processes and change management
Redesign of a knowledge base in Sharepoint
Improved autonomy and user experience through the redesign of a chatbot and a Selfcare portal
Manage Social Media activity
Functional support for restaurants and management of marketing campaigns
Support for O365 deployment and change management
Project management assistance and digital project management
Spread UX/UI culture et contribute to the continuous improvement of dashboards and Business Intelligence solutions
Enrichment of an ITSM knowledge base
Management of the employee experience on the training pathway
Functional support for mobile applications
Project management assistance for the implementation of a knowledge capitalization system
Process mapping and user support
Management of the O365 roadmap and change management
Definition of the onboarding path within the IT department
Deploy a new “Digital workplace” environment and support the adoption of new uses
Mapping of service desk processes
Improve the DSI user experience by redesigning processes and implementing a chatbot
Knowledge and information organization
Deployment of new business core solutions and support to shops
Implementation of best practices in IT outsourcing services management
Drafting of technical documentation and capitalisation of know-how
Deployment of a company’s collaborative portal
Implementation of a knowledge management solution
Support for IT departments in the professionalisation of its support approach
Deployment of use-cases in agile mode on the new IT system for the OUI.sncf website