Business Case 6 December 2021

Deployment of use-cases in agile mode on the new IT system for the OUI.sncf website

A leader in the rail transport sector, our client employs over 31,000 people, while serving more than 700,000 customers every day.

The challenges ahead

Implementing changes to the OUI.sncf website in the context of regulatory changes and a change of payment partner.
Optimizing the sales dialogue between the “contacts” page and the purchase act, via the checkout page.
Developing 100% of the use-cases in the new IT system and set up AB tests

Our approach

1. Definition of MVP with other Features Teams and technical-functional impact studies

2. Production of a multi-product, multi-trip, multi-inventory use case

3. Production of the use Access to the mobile application for railway workers and beneficiaries

4. 1 Product Owner consultant

5. 1 year and half year-long project

6. 200 k€ budget

Main results

90% of use cases put into production in the new IS, less than 9% data entry errors

80 K€ in business volume within the first 7 days of the mobile app’s launch, and a decrease in solicitations at train stations

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