Support in redesigning a Digital Workplace / Onboarding
Specializing in the construction of communication networks for major telecommunications operators, our client employs over 4,000 people, with sales revenues of 800 million euros.
The challenges ahead
- For the purpose of replacing an outdated intranet that no longer corresponded to employees’ expectations and needs, and which they were consequently disengaging from, Sogetrel put out a call to 3 providers of responsive, easy-to-use DWP solutions
- To support them in their choice of solution, and in the definition of their KM strategy, the Sogetrel group called on us
Our approach
1. Diagnosis of existing situation and recommendations
- Individual interviews with Group support functions, sponsor, business BUs
- Analysis of existing documentation from various sources
- Summary of the main issues identified
- A comparative analysis of the 3 proposed application solutions
- Analysis of specifications for solution selection
- Recommendations in terms of Process, Content and Tool and Onboarding path
2. Support in 2 main phases:
- Organization: RACI, migration process, document creation and modification process, KPIs, editorial line, etc.
- Content: thematic mapping, document types and templates, etc.
Main results
Alignment of content by target
- Mapping of themes and sub-themes
Structured intranet organization
- Definition of roles and responsibilities
- Clear processes for modifying, deleting or adding documents
- An editorial line
- Solution recommendation
A clear action plan based on 4 axes:
- Process
- Content
- Tools
- Onboarding
Involving employees in the project
An onboarding process