Your objectives

DEFINE a vision

Building a common, shared path in a context of transformation

SIMPLIFY the experience

Improve the user experience, user journey and digital solutions

BUILD an action plan

Through pragmatic deliverables, define action levers to measure and optimize adherence (Voice of Customer).

Our approach

Seequalis' proven methodology is based on 3 key stages that can be adjusted according to your objectives. It combines our expertise in User Experience and Change Management.

01

Immerse yourself in the organization

In order to understand the environment and master the issues at stake, we conduct a preliminary interview phase with the principals and stakeholders.

02

Understanding irritants

Understand how users behave on a given process or interface (website, e-commerce, mobile application, IVR, etc.) to identify the main obstacles that can adversely affect the user experience

03

Build the roadmap

Represent a reading of existing user meta-journeys and difficulties (pain points) in order to draw up customized action plans using a prioritization matrix.

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Employee Experience

Successful onboarding

New modes of collaboration imply decompartmentalized organizations and multiplied interfaces that need to be rethought.
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