Your objectives

COLLECT

Develop feedback processes

MEASURE

Combine the measurement of perceived satisfaction with scoring tools for the digital experience employed

IMPROVE

Deploy user-oriented improvement plans and animate the experience

Our approach

We propose a 3-stage approach

01

Diagnosis

We carry out an assessment and draw up recommendations tailored to your company’s context and level of maturity:
- Identify high value-added actions to improve user experience
- Maximize the use of existing tools and processes
- List new needs

02

Design

Following validation of our recommendations, we will co-construct the Digital Experience Management process adapted to your needs and implement the first quick-wins identified: realign business and user expectations with IT performance.

03

Deployment

We support you in managing the process, and in implementing continuous improvement cycles and action plans to create a virtuous circle of continuous improvement.

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Employee Experience

Evaluate the digital experience

Improve the autonomy and digital efficiency of your employees thanks to selfcare solutions (chatbot, knowledge base, digital workplace)
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