Evaluate the digital experience
Your objectives
COLLECT
Develop feedback processes
MEASURE
Combine the measurement of perceived satisfaction with scoring tools for the digital experience employed
IMPROVE
Deploy user-oriented improvement plans and animate the experience
Our approach
We propose a 3-stage approach
01
Diagnosis
We carry out an assessment and draw up recommendations tailored to your company’s context and level of maturity:
- Identify high value-added actions to improve user experience
- Maximize the use of existing tools and processes
- List new needs
02
Design
Following validation of our recommendations, we will co-construct the Digital Experience Management process adapted to your needs and implement the first quick-wins identified: realign business and user expectations with IT performance.
03
Deployment
We support you in managing the process, and in implementing continuous improvement cycles and action plans to create a virtuous circle of continuous improvement.
Employee Experience
Evaluate the digital experience
Improve the autonomy and digital efficiency of your employees thanks to selfcare solutions (chatbot, knowledge base, digital workplace)
More information
