Evaluate the digital experience
Develop feedback processes
Combine the measurement of perceived satisfaction with scoring tools for the digital experience employed
Deploy user-oriented improvement plans and animate the experience
We propose a 3-stage approach
We carry out an assessment and draw up recommendations tailored to your company’s context and level of maturity:
- Identify high value-added actions to improve user experience
- Maximize the use of existing tools and processes
- List new needs
Following validation of our recommendations, we will co-construct the Digital Experience Management process adapted to your needs and implement the first quick-wins identified: realign business and user expectations with IT performance.
We support you in managing the process, and in implementing continuous improvement cycles and action plans to create a virtuous circle of continuous improvement.