Enhancing selfcare tools
Your objectives
CHANGING behaviours
Empowering employees within the company's digital environment
ORGANIZING information
Improving user efficiency with relevant and up-to-date information
IMPLEMENTING tools
Providing new digital channels and services 24/7 to complement the support teams
Our approach
Our methodology is based on 3 key steps that can be adjusted according to your objectives and combines our expertise in knowledge management, community management and user experience.
01
Understanding the environment
Establish a concrete diagnosis to identify user needs, define user pathways and recommend the tools to be deployed, existing or new
02
Implementing the solution
Drafting priority content, supporting the implementation of the tool(s) and deploying a communication plan to build user loyalty
03
Managing uses
Facilitating exchanges with users and contributors, helping tools evolve, and managing through quality and performance indicators
Business Support
Optimizing the support chain
In a complex transformation context (digitalization, mobility), discover how to improve the business support value chain
More information
