Your objectives

CHANGING behaviours

Empowering employees within the company's digital environment

ORGANIZING information

Improving user efficiency with relevant and up-to-date information

IMPLEMENTING tools

Providing new digital channels and services 24/7 to complement the support teams

Our approach

Our methodology is based on 3 key steps that can be adjusted according to your objectives and combines our expertise in knowledge management, community management and user experience.

01

Understanding the environment

Establish a concrete diagnosis to identify user needs, define user pathways and recommend the tools to be deployed, existing or new

02

Implementing the solution

Drafting priority content, supporting the implementation of the tool(s) and deploying a communication plan to build user loyalty

03

Managing uses

Facilitating exchanges with users and contributors, helping tools evolve, and managing through quality and performance indicators

Photo collaborateur
Business Support

Optimizing the support chain

In a complex transformation context (digitalization, mobility), discover how to improve the business support value chain
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