Your objectives

OPTIMIZE your support’s performance indicators

Provide support teams with useful, accessible information in a high-performance knowledge base, using the best of your ITSM tool (e.g. ServiceNow, Jira/Confluence or EasyVista).

REORGANIZE your portals

Offer a high-performance Digital Workplace service in line with user requirements.

EMPOWER your employees

Develop a rich, intuitive Selfcare (or Self-Help) service, adding if necessary a Chatbot with a search engine or generative AI.

Our approach

The Seequalis methodology is based on 3 convictions whose actions are complementary.

01

Appoint a Knowledge Manager

We support him/her in defining and managing the process, then guaranteeing its application by all the teams in the support chain for your users.

02

Decompartmentalize information

We reorganize knowledge on all levels (users, N1, N2 and N3 support teams) to facilitate access and circulation.

03

Make the most of your ITSM tools

We support you in using their powerful knowledge management functionalities, often left untapped.

Photo collaborateur
Knowledge Management

Promote the value of selfcare tools

Propose selfcare solutions to boost team efficiency.
More information
Photo illustration article