Deploying Knowledge Management in an IT Systems Department
Your objectives
OPTIMIZE your support’s performance indicators
Provide support teams with useful, accessible information in a high-performance knowledge base, using the best of your ITSM tool (e.g. ServiceNow, Jira/Confluence or EasyVista).
REORGANIZE your portals
Offer a high-performance Digital Workplace service in line with user requirements.
EMPOWER your employees
Develop a rich, intuitive Selfcare (or Self-Help) service, adding if necessary a Chatbot with a search engine or generative AI.
Our approach
The Seequalis methodology is based on 3 convictions whose actions are complementary.
01
Appoint a Knowledge Manager
We support him/her in defining and managing the process, then guaranteeing its application by all the teams in the support chain for your users.
02
Decompartmentalize information
We reorganize knowledge on all levels (users, N1, N2 and N3 support teams) to facilitate access and circulation.
03
Make the most of your ITSM tools
We support you in using their powerful knowledge management functionalities, often left untapped.
Knowledge Management
Promote the value of selfcare tools
Propose selfcare solutions to boost team efficiency.
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