Promote the value of selfcare tools
Improve user efficiency with relevant, up-to-date information.
Empower employees within the company's digital environment.
Provide new digital channels and services 24/7 to complement support teams.
The Seequalis methodology is based on 3 key steps that can be adjusted according to your objectives. It combines our expertise in knowledge management, community management and user experience.
Understanding the environment
Establish a concrete diagnosis to identify user needs, define the user journey and recommend existing or new tools for deployment.
Implementing the solution
Write priority content, support the implementation of the tool(s) and deploy a communication plan to build user loyalty.
Facilitate exchanges with users and contributors, develop tools and manage with quality and performance indicators.