Accompagner les usages O365 avec un support utilisateurs sur mesure

Present in 51 countries with 145,000 employees serving 93 million customers. Our client is an expert in three main areas of activity: property-casualty insurance, life insurance, savings, retirement & health, and asset management.

The challenges ahead

Convincing users (customers) to use the new communication channels
Change management for employees affected by the change

Our approach

1. Automated management of customer disputes and supplier payments

2. Deployment of a Chatbot solution for the finance and IT departments

3. Decrease of legal disputes concerning supplier invoicing

Main results

Support for the department’s 200 employees

Linking supplier data (CRA validation, invoicing)

Benchmarking the right solution and route

Setting up the Chatbot tool

Gain of ½ day of FTE per query (export of receivables, sales by account)

Reallocation of reporting resources to analysis workstations

Do you have a question? A project?

Challenge us !

The personal data requested on this form is essential for HELPLINE to be able to communicate with you, to send you a response to the needs you have expressed, and to send you any commercial documentation. More information on the processing of your data here.
In accordance with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés), you have the right to access, rectify and delete data concerning you, as well as the right to object to your data being processed. You can exercise your rights at any time by sending your request electronically to the address: dpo@helpline.fr. You also have the right to lodge a complaint with the French Data Protection Authority (Commission nationale de l'informatique et des libertés - Cnil).